Refund & Subscription Policy
How billing, refunds, and subscriptions work through app stores
1. Where purchases occur
All purchases are via Apple App Store or Google Play. Those platforms' terms govern billing, renewal, and refunds.
2. Auto‑renewal and cancellation
Important: Subscriptions auto‑renew unless cancelled in your store account at least 24 hours before renewal.
Note: Deleting the app does not cancel your subscription.
3. Refunds
Refunds are processed by Apple or Google per their policies. Him? cannot issue store refunds directly.
Apple App Store
Request a refund
reportaproblem.apple.com
• Sign in with your Apple ID
• Find your Him? purchase
• Select "Report a Problem"
• Choose your reason and submit
Google Play Store
Request a refund
Google Play Support
• Open Google Play Store
• Go to Account → Purchase history
• Find Him? purchase
• Select "Request a refund"
4. UK consumer law
For digital services, statutory withdrawal rights may not apply once immediate performance begins and you consent.
However: Store rules prevail where they grant additional rights.
What this means: Apple and Google may offer refunds even where UK law doesn't require them. Their policies are more generous than the minimum legal requirements.
5. Contact
[support@talkabouthim.uk] for help accessing features; we will assist you with store processes.
How to Cancel Your Subscription
iPhone/iPad
Open Settings app
Tap your name at the top
Tap "Subscriptions"
Find Him? and tap "Cancel"
Android
Open Google Play Store
Tap Profile icon → Payments & subscriptions
Tap "Subscriptions"
Find Him? and tap "Cancel"
Important: Cancel at least 24 hours before your next billing date to avoid being charged for the next period.
Common Questions
Q: I deleted the app, am I still being charged?
A: Yes, deleting the app doesn't cancel your subscription. You need to cancel through your App Store or Google Play account settings.
Q: Can Him? give me a refund directly?
A: No, all refunds must be processed through Apple or Google. We don't handle payments directly.
Q: How do I get help with billing issues?
A: Contact [support@talkabouthim.uk] and we'll guide you through the store's refund process.
Q: When do refunds typically get processed?
A: Apple: 48 hours to 60 days. Google: Usually within 15 minutes, but can take up to 4 business days.
Need Help with Your Subscription?
Email: [support@talkabouthim.uk]
We'll help you navigate the store refund process
Include in your email:
Your App Store/Google Play receipt or order number